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How do I make sure I'm getting emails from you?

Sometimes, customers find that emails from us never make it to their inbox. This is almost always due to all the spam filters between us and you, and you will usually find any missing email in your junk or spam folder.

To ensure you receive email from Hypnosis Downloads in the future, you may have to whitelist us.

We send emails from the email addresses shown below, so the easiest thing to do is to either whitelist @hypnosisdownloads.com, @news.hypnosisdownloads.com and @unk.com or add these email addresses to your contacts/safe senders list:

support @hypnosisdownloads.com
members
newsletter @ news.hypnosisdownloads.com
support @unk.com
hypnosisdownloads

Here are some quick and easy instructions on how to do this for the following email services:

Hotmail

  1. Open your mailbox and click "Options" (upper right hand corner).
  2. Click "Preventing junk email".
  3. Click "Safe and blocked senders".
  4. Select the "Safe senders" link.
  5. Copy and paste @hypnosisdownloads.com into the dialog box titled " Sender or domain to mark as safe".
  6. Click the "Add to list" button next to the dialog box.
  7. Copy and paste @unk.com into the dialog box titled " Sender or domain to mark as safe"

Yahoo

  1. Open your mailbox and click on Options then More Options..(upper right hand corner).
  2. Select Filters (bottom left corner).
  3. Click the Add Filter on the Filters page.
  4. In the "sender" box add @hypnosisdownloads.com then click "Save Changes".  At "Move to Folder" select "Inbox".
  5. Repeat step 4 and add @unk.com.

Existing Subscribers:

If our newsletter is getting stuck in your Yahoo Bulk Folder, please open the issue and click the Not Spam button. Next, check to see if the newsletter's email address is in your "Blocked Addresses" list. If you see any of the email addresses above on this list, select it and click the Remove Block button. Lastly, please set up a filter as outlined above.

Gmail

  1. Click "Settings" at the top of the page.
  2. Click "Filters" then "Create a new filter"
  3. At "Has the words:"  enter @hypnosisdownloads.com, click "Next Step".
  4. Tick the box "Never send it to Spam" then tick "Create Filter".
  5. Click "Create a new filter" then repeat steps 3-4 for @unk.com.

AOL

Please add our "From address" (the above email addresses) to your AOL address book:

  1. Click the Mail menu and select Address Book.
  2. Wait for the "Address Book" window to pop up, then click the Add button.
  3. Wait for the "Address Card for New Contact" window to load.
  4. Paste the email addresses above into the "Other E-Mail" field.
  5. Make our From address the "Primary E-Mail" address by checking the associated check box.
  6. Click the Save button.

Existing Subscribers:

If our newsletter is in your AOL Spam Folder, please open the issue and then click the This Is Not Spam button. Next, please add the above email addresses into your Address Book as described above.

Outlook 2003

Add our From address, (the email addresses above), to your Safe Senders list:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, put the email addresses above in.
  5. Click OK.

Mozilla Thunderbird

New Subscribers:

You will need to add our From address (the email addresses above) to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, put our “From” addresses (the email addresses above) into the Email dialog box.
  5. Click OK.

Whitelist your Personal Address Book:

  1. From the main drop down menu, select "Tools -< Junk Mail Controls..."
  2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
  3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
  4. Click OK.

Existing Subscribers

Please check your Junk folder to see if our emails have been mistakenly placed there. To prevent this from happening in the future, you need to mark any emails from Hypnosis Downloads as not junk. Do this by right-clicking on our newsletter and choose "Mark -< As Not Junk".