Delivery, Refunds and our Guarantee
Downloadable Products (mp3 downloads or pdf scripts)
When you buy any of our downloads or scripts, delivery is immediate. As soon as you have completed the payment process you will receive an email from support (@) hypnosisdownloads.com with the subject line "[Your Name], Your Hypnosis Downloads Order". This email contains a link to your order which you can access right away. If this email hasn't reached your inbox, please check your junk or spam folders. It might be a good idea to whitelist our emails to make sure they reach your inbox every time.
Shipped Products (CDs or Training Courses)
*** IMPORTANT NOTICE - MARCH 2020 ***
Due to the ongoing health crisis, our office closed on 18th March and we can no longer ship any physical products such as CDs or training courses. However, please note that all our products are available to download and/or work through online.
The information below relates to any products shipped on or before 18 March:
Shipping is free to anywhere in the world, and CDs or training courses will be sent from our office in the UK normally within one working day of your order being placed.
We use Royal Mail's first class (for UK mail) or International Standard (outside the UK) services and delivery times quoted from Royal Mail's website vary depending on your location (and the time of year - the festive season is one example when delivery times will be much longer!):
UK within 1 working day; Europe within 3-5 working days and Rest of the World 5-7 working days. However, please allow up to 28 working days for delivery, as delays do occur which are outwith our control.
The services we use are very reliable but are not trackable services, so we are unable to track the package for you.
If you haven't received your order within these time scales please let us know.
Refunds and our Guarantee
We realise that not every product works equally well for everybody, so if you find that your purchase does not achieve what you wanted, contact us to let us know within 90 days from the date of purchase and we will refund you in full. This guarantee is restricted to one order per customer, although this may be waived at management discretion for customers with an established order history of non-refunded purchases over a period of 6 months or longer.
Our support team will normally deal with your refund request within 24 hours. If you haven't received a response from us after 24 hours, please check your spam or junk folder as sometimes legitimate emails get put there by mistake. If there's nothing in your spam or junk folder, please contact us again making sure your contact email address is entered correctly.
Please note that if you paid by card, although refunds normally go through instantly, they can occasionally take up to 10 days to show on your card statement.
If you ordered a CD or training course you will need to return it to us, in its original condition, before a full refund is made. The address for returns is: Hypnosis Downloads, 3rd Floor, Boswell House, Argyll Square, Oban, United Kingdom, PA34 4BD. ** Please note that from 18 March 2020 our office will be closed due to the ongoing health crisus, so we will not be able to receive returned items. Instead, please contact us.
