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I need help with something else. My question isn't answered here!

Many issues with the app can be resolved by following one of these steps:

  1. Logging out of the app and logging back in.
  2. Closing the app and reopening it.
  3. Restarting your iPhone/iPad/iPod.
  4. All of the above: logging out, closing the app, restarting your device, reopening the app, and logging back in.
  5. Updating your iOS if it isn't the latest version:
  6. Deleting our app and then downloading it again from the App Store (you may need to reboot your device after deleting and again after reinstalling):

If you still have trouble or need help with something else, please contact our Uncommon Care Team. Once your question is submitted, you should receive an automated email with the subject line 'We're on the case'; this confirms that our system has successfully received your message. If you receive that, you can be assured that one of our uncommonly caring team members will reply to you within 24 hours.