Delivery, Refunds and our Guarantee
Downloadable Products (mp3 downloads or pdf scripts)
When you buy any of our downloads or scripts, delivery is immediate. As soon as you have completed the payment process you will receive an email from support (@) hypnosisdownloads.com with the subject line "[Your Name], Your Hypnosis Downloads Order". This email contains a link to your order which you can access right away. If this email hasn't reached your inbox, please check your junk or spam folders. It might be a good idea to whitelist our emails to make sure they reach your inbox every time.
Shipped Products (CDs, DVDs or Training Courses)
Shipping is free to anywhere in the world! CDs, DVDs or Training Courses will be sent from our office in the UK normally within one working day of your order being placed. When your order is shipped we'll send you a shipping confirmation email - please check your junk or spam folders in case it gets filtered.
We use Royal Mail's first class service (airmail where applicable) and delivery times (quoted from their website) vary depending on your location (and the time of year - the festive season is one example when delivery times will be much longer!):
UK within 1 working day; Europe within 3-5 working days and Rest of the World 5-7 working days. However, please allow up to 28 working days for delivery, as delays do occur which are outwith our control.
The service that we use is very reliable but is not a trackable service, so we are unable to track the package for you.
If you've not received your pack within these time scales please let us know.
Refunds and our Guarantee
We realise that not every product works equally well for everybody, so if you find that your purchase does not achieve what you wanted, contact us to let us know within 90 days from the date of purchase and we will refund you in full. This guarantee is restricted to one order per customer, although this may be waived at management discretion for customers with an established order history of non-refunded purchases over a period of 6 months or longer.
Our support team will normally deal with your refund request within 24 hours. If you have not received a reply from us after 48 hours, please check your spam or junk folder as sometimes legitimate emails get put there by mistake. If you haven't had a response, please contact us again, making sure your contact email address is entered correctly.
Please note that if you paid by card, although refunds normally go through instantly, they can occasionally take up to 10 days to show on your card statement.
If you ordered a CD, DVD or Training Course you will need to return it to us, in its original condition, before a full refund is made. The address for returns is: Hypnosis Downloads, 3rd Floor, Boswell House, Argyll Square, Oban, United Kingdom, PA34 4BD.