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My download won't play!

If your audio download won't play and/or the play screen is showing the start and end times as '00:00', the files may not have downloaded correctly.

In this case, there are a few things you can try:

  1. Log out of the app and log back in. Try again to play the download.
  2. Swipe right to left on a program title to bring up the red 'Delete' button. Delete the file. Then re-download it. Try playing the program again.
  3. Delete the app from your phone. Restart your phone. Reinstall the app. Try downloading the files again and see if they'll play.

In some cases, this error may result because the user attempted to download a file for which they previously requested a refund. Refunding a purchase does not remove the name of that program from the user's Purchase History, as the Purchase History is a record of refunds and exchanges as well as purchases. In some cases, the app will also continue to display these program titles, although the files will not be downloadable.