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Help, I forgot my password! / My password isn't working

If you can't remember the password for your account or the password you've entered isn't working, tap the 'Forgotten your password?' link on the app home screen:

Forgot Password Screenshot

On the next screen (below), enter your email address and tap the 'Email me my password' button. Please allow at least 15 minutes for the email to reach your inbox and check your spam folder to ensure the email didn't get filtered incorrectly.

Forgot Password Screenshot

If you don't receive the email within 15 minutes, please contact our Uncommon Care Team so we can help you reset your password. Once your request is submitted, you should receive an automated email with the subject line 'We're on the case'; this confirms that our system has successfully received your message. If you receive that, you can be assured that one of our uncommonly caring team members will reply to you within 24 hours.