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I haven't received my download, script or CD, DVD or Training Course

Downloadable Products - audio downloads or scripts

We're sorry to hear you haven't been able to get your items. As soon as your payment is processed you'll get an email from support (@) hypnosisdownloads.com with the subject line "[Your name], Your Hypnosis Downloads Order". This email contains a link to your order. If this email hasn't reached your inbox, please check your junk or spam folders. It might be a good idea to whitelist our emails to make sure they reach your inbox every time.

Shipped Products - CDs, DVDs or Training Course

We're sorry to hear you haven't received your order. When your order was shipped, normally within 1 working day of it being placed, you will have received a shipping confirmation email from us - please check your junk/spam folders in case it was filtered.

Delivery times vary depending on your location but generally within the UK your order should arrive within 3-4 working days, Europe within 14 working days, USA and Rest of the World within 28 working days.

Please note that we use Royal Mail's First Class post system which does not have tracking information, so we are unable to track the package for you.

If you haven't received your order within the timescales, please let us know.