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Thank you for contacting us. We have received your e-mail, and we have already sent an automated e-mail reply to the address you entered...

Please examine the above address carefully. If there is a typo in it, we will not be able to answer you. If you do find a typo, please click upon the BACK button on your browser, correct the typo, and e-mail your enquiry again.

If there is no typo, you will get our autoresponse e-mail within minutes.

Normally, you will get our e-mail without any problem at all. But just in case, please note...

IMPORTANT MESSAGE:

If you do not get the automated e-mail response within 30 minutes, and if there was no typo above, your ISP/mail service is filtering out our e-mail, by mistake.

More critically, it also means that they will filter out future e-mail from us to you. So we will not be able to reply to you, even when you e-mail us to say that you are upset that you have not received our e-mail.

What to do?

Check your "Junk" (or "Bulk") folder for the automated reply -- your ISP/mail service may have filtered it there. If not, they deleted it without telling you.

Please do not be upset with us, because this is not our fault. And, as long as your ISP/mail service provides a way for you to whitelist us, please do not be upset with them, either. Be angry with spammers, because this is their fault.

Spam is such a enormous problem that all ISPs/mail services filter e-mail nowadays. "False-positives" (filters that drop e-mail by mistake) happen, due to the complexity and the sheer amount of spam they receive.

So what to do?

All responsible, customer-focused mail services recognize the problem of false-positives. So they provide you with ways to allow the e-mail that you specifically want to pass through the filter.

It's a simple matter, easily done by any mail service, and your ISP/mail service has most likely provided a simple tool for you to do it yourself. After all, we sent the mail. You want it. Your ISP's job is to deliver it.

So please whitelist us to ensure that you can receive all important support, e-zines, post-order, and other e-mail that you request.

Click on this link to take the whitelisting steps.

Even if you do receive the automated e-mail reply, it's a great idea to whitelist because filtering software is unstable. What it accepts today, it might reject tomorrow. So please click on the above link to whitelist us.

We only ever send you e-mail that you specifically request and expect.

As noted above, you will normally get our e-mail without any problem at all. But just in case you don't, take the whitelisting steps necessary and then please return to the form you just used and repeat the message to us.

All the best,
Uncommon Knowledge Support Team

P.S. What should you do if you cannot whitelist us?

You may not be able to whitelist for one or more reasons...

1) Your ISP will not do it -- bad ISPs may make up all kinds of excuses, or even blame us, but the bottom line is that they are not delivering e-mail that YOU want. Period.

2) You can't get their support group to tell you how to whitelist. Either they don't answer you, or they dance around the question, or deflect blame.

3) They don't provide the tools to whitelist, or the tools don't work. For example, the "safe list" at Hotmail does not work when you want to permit an address through their filter.

4) Your ISP responds to a whitelist request BY TURNING OFF THE SPAM FILTERS COMPLETELY. That's like asking someone to put a gate in the high wall around your house and the reply is... "Sure, we'll just take the ENTIRE wall down." Allowing spam is an irresponsible and self-focused response to a valid request -- it merely turfs the problem back onto the customer, which is an unacceptable reply. Do not accept this poor proposition.

No matter what the reason, it all boils down to the same thing. You have a bad ISP who is not fulfilling their obligation to you. You won't get what you want with an ISP like that. So what to do??

1) Complain by sending an e-mail to "abuse@" and "postmaster@" followed by the domain (ex., if you are using an address@hotmail.com, send your complaint to abuse@@hotmail.com and postmaster@@hotmail.com). Mail to those addresses has an excellent chance of being seen. You might not get a reply, but regardless, it is important to register a complaint when a company does not deliver the service for which you contracted.

2) Please click upon the BACK button on your browser, enter a different e-mail address, and e-mail your question again.

We are sincerely sorry for this bother. This is not our fault. If they try to confuse the issue or say bad things about us, please ask them to cc us. We have nothing to hide and are being very open about it -- we'll see if they are, too. If they refuse to cc us, please send us a cc of their communication.

No matter what they may say to make us look bad, it's really very simple...

We sent the mail. You want the mail. It is the obligation of your ISP/mail service to deliver it, no matter what they say.

For more information about bad ISPs who do not feel it is their obligation to "deliver the mail," please click here.